Andrew MacNeill - AKSEL Solutions

I've spoken about Airtable before. A perfect replacement for tracking spreadsheets and smaller database solutions for businesses and individuals, Airtable fits into that niche market where smaller FoxPro and access-like applications have been used. It recently introduced a new field type that many have had to create themselves - Last Modified Time fields. Why is this a big deal? It shows that Airtable continues to evolve on an ongoing basis. No, it hasn't provided the much requested off-line mode but the full set of features including third party integration and team features makes Airtable a great way for people looking for solutions in their offices. Many of the key features end-clients and developers want are directly built into Airtable  - auditing, custom field types and more. It also gives IFTT and Zapier integration, allowing for automation in ways you may not think possible. For developers, it provides amazing API features.Airtable's self-documenting R...

Small businesses often suffer with customer service, whether they realize it or not. Clients quickly learn that the best way to get a response is by identifying one person who always help them individually or, worse for everyone else, having the president's direct number on speed dial. There are lots of tools out there that help resolve this. They handle customers in a variety of ways - it might be a CRM app or explicit help desk software. I remember fifteen years ago, a lot of companies had sprung up offering these services but they all cost money and when you're a small shop, it was often better to build it yourself. I switched recently to FreshDesk . 10 Reasons why: 1. Growth path - their pricing models allows unlimited agents in their "sprout" plan. Many systems offer trial periods or limited number of users. Freshdesk offers strong functionality and then added features as you pay. In short, their cheapest plan is "free" with GREAT functionality. ...