I love usability testing, especially as depicted in this cartoon from Bug Bash.
I had an opportunity to discuss user interface design with someone who worked for Nortel among others and it was amazing to realize how important user interface design was between engineers as well as from developers to end users.
That's why I was very excited about Morae, a usability recorder that tracks both user experience and actions and allows users to manage it. For one, it just reduced the need for someone to install a see through glass.
Want to see how it worked? Check out the case study for Project Aardvark.
Anyone else try it out?
Bug Bash � Archive � Behind the Window