Sunday, October 31, 2004

Something Amiss at Dell?

First let me say, that I have three Dell machines: a PowerEdge Server, a Dimension and an Inspiron and I have had very little if any problems with them at all. They are great machines and I used to highly recommend them but recently....
 
I recommended that my daughter purchase a Dell instead of going out and buying one of the nearby clone machines. Sure it will be a little more expensive but it's a good name and you'll get it in about a week. Total time to arrive? Over a month. Dell ordered, canceled and re-ordered, recanceled and then finally re-ordered the machine.  The machine finally came in and everything was good - or was it?
 
On my Dimension (received late last year/early this year), we received PowerDVD and were able to watch home copied DVD's that we had copied onto the local hard drive. One such DVD was of a dance recital that our daughter really enjoyed. Burned it onto a DVD and gave it to her so she could watch it. HER Dimension came with PowerDVD only it's a crippled version. This isn't even like a 30 day trial crippled version but a version that will NOT play locally stored DVDs (VOB files). Oh I know, I can buy one for $14.95  - that's crazy. It seems like SOMEONE is missing the boat here (don't even get me started on how Microsoft should be supporting VOB in their Media Player directly). Of course, there's nothing to be done except to get the right version but the "purchase and follow-up" experience for one of their customers is now a frustration, instead of a joy.
 
A colleague at another company has been ordering Dells for years. He was recently told that their account would now be handled by an Account "executive" who would be able to give them priority service instead of having to order through the regular channels. He tried to contact his Account Rep. Four days and still waiting for a return call or email...
 
These are little things and hopefully isolated issues. There are others:
 
But little things have a habit of turning into bigger ones...I hope Dell gets themselves straightened out... I would hate to see a company that made a name for providing exactly what people wanted turn bad..

8 comments:

tweedledeetweedledum said...

This blog is awesome! If you get a chance you may want to visit this office software site, it's pretty awesome too!

Mike said...

wealth
is easy. wealth

Frank said...

Keep up the good work! I look forward to reading more information on your blog


Are you interested in make money working at home? If so, I have a make money working at home site.

Feel free to drop by and tell me what you think.

TS said...

Nice Blog!!!   I thought I'd tell you about a site that will let give you places where
you can make extra cash! I made over $800 last month. Not bad for not doing much. Just put in your
zip code and up will pop up a list of places that are available. I live in a small area and found quite
a few. MAKE MONEY NOW

tweedledeetweedledum said...

This blog is awesome! If you get a chance you may want to visit this limewire download site, it's pretty awesome too!

Dream Builder said...

Hey, you have a great blog here! I'm definitely going to bookmark you!
What a Great Blog! I'm definitely going to bookmark you! I have a medical transcription work at home
site. It pretty much covers medical transcription work at home
related stuff.

Come and check it out if you get time :-)

jon said...

We are trying to find good free big movie to take the kids this weekend. Good free big movie reviews are hard to find

I just stumbled onto your blog while looking. Seems to happen to me a lot since I am a knowledge mooch LOL

Thanks

Dave said...

I did not realise that blogs could be so informative. I have browsing and reading all day -- Very addictive.

I am going to set up a blog for my own site idea to make money tomorrow! I have a lot to of information to share. The link to read should be
live soon. If you have an interest in idea to make money I would love to hear what you think of my site :-)